Return & Refund Policy
At RK Enterprises Hub, we are committed to providing quality furniture and seating solutions to our customers. We carefully inspect products before dispatch; however, if you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly so that our team can review and resolve the issue.
This Return & Refund Policy applies to purchases made directly through RK Enterprises Hub's website, WhatsApp, telephone, or our physical showroom, unless different terms are specifically agreed upon in writing at the time of purchase.
1. Eligible Reasons for Return or Replacement
A return or replacement request may be considered in the following circumstances:
The product was damaged before or during delivery.
The product has a manufacturing defect that was present when delivered.
The wrong product, model, colour, size, or quantity was supplied compared with the confirmed order.
Important parts or components included in the confirmed order are missing.
The product is materially different from the specifications confirmed at the time of purchase.
All claims are subject to verification and inspection by RK Enterprises Hub.
2. Products Damaged During Delivery
Customers should inspect furniture at the time of delivery whenever reasonably possible.
If a product arrives visibly damaged, please notify our customer service team as soon as possible and provide clear photographs or videos showing:
The damaged product.
The outer packaging, if applicable.
The shipping/delivery condition.
The product label or model number.
Your order details or sales receipt.
Where the damage is confirmed to have occurred before the product reached the customer, RK Enterprises Hub may, at its discretion and subject to product availability, arrange a repair, replacement, or refund.
3. Incorrect or Incomplete Orders
If you receive an item that does not correspond to your confirmed order, contact us with your order information and photographs of the received product.
After verification, RK Enterprises Hub may arrange for the incorrect item to be collected and provide the correct item, where available, or process an appropriate refund.
If an item or component is missing, we will first attempt to provide the missing component where reasonably possible.
4. Change of Mind
Furniture is generally a large, bulky, and logistics-intensive product. Therefore, change-of-mind returns are not automatically accepted.
A request based only on a change of preference, incorrect personal selection, dislike of the colour after delivery, or no longer needing the product may be declined unless RK Enterprises Hub has expressly agreed to accept the return.
Customers should carefully confirm the product model, dimensions, colour, material, quantity, and other specifications before placing an order.
5. Customized or Special-Order Products
Products specially customized, modified, assembled, upholstered, coloured, sized, or otherwise produced according to a customer's specific requirements may not be eligible for cancellation, return, or exchange once production or preparation has commenced.
This restriction does not remove any rights the customer may have where the product is defective, damaged, incorrectly supplied, or materially different from the agreed specifications.
6. Condition Required for an Approved Return
Where RK Enterprises Hub approves a return, the product should, where applicable:
Be unused or in the condition required for inspection.
Include all relevant components and accessories.
Include the original invoice, receipt, or order information.
Not have been intentionally damaged or improperly handled by the customer.
Be available for inspection by RK Enterprises Hub or its authorized representative.
Because furniture can be assembled or installed at the customer's premises, customers should avoid modifying, repairing, repainting, drilling, cutting, or otherwise altering a product before a reported defect has been inspected.
7. Inspection and Approval
Submitting a return request does not automatically mean that a return or refund has been approved.
RK Enterprises Hub may inspect the product and the circumstances of the complaint before determining the appropriate resolution.
Depending on the circumstances, the resolution may include:
Repair of the product;
Replacement of the defective or incorrect item;
Replacement of a defective component; or
Refund of the eligible amount.
The final resolution will depend on the nature of the issue, product availability, condition of the product, and applicable consumer-protection requirements.
8. Refunds
Where a refund is approved, RK Enterprises Hub will confirm the refund amount and applicable processing procedure with the customer.
The refund may be subject to verification of the returned product where inspection is required.
Any amount that was not part of the product price, such as separately agreed delivery, installation, or other service charges, will be handled according to the circumstances of the order and the applicable terms disclosed to the customer before purchase.
RK Enterprises Hub will not use this policy to exclude any refund or remedy that is required by applicable law.
9. Delivery and Return Transportation
Where the issue is confirmed to be the responsibility of RK Enterprises Hub, such as an incorrectly supplied product or a confirmed pre-delivery defect, RK Enterprises Hub will determine the appropriate arrangements for collection, replacement, repair, or other resolution.
Where a return is requested for a reason that is not attributable to RK Enterprises Hub, any applicable transportation or handling costs will be communicated to the customer before the return is arranged.
10. Non-Returnable Situations
A return may be declined where the issue is caused by:
Normal wear and tear.
Improper use or misuse.
Damage caused after delivery by the customer or a third party.
Incorrect assembly or modification by the customer.
Exposure to conditions for which the product was not designed.
Scratches, stains, marks, or other damage occurring after delivery.
Customer-selected specifications that were correctly supplied.
A change of mind where no return right was agreed.
Customized or special-order requirements, except where the product is defective or incorrectly supplied.
This section does not limit any rights available to a customer under applicable law.
11. Order Cancellations
Customers should contact RK Enterprises Hub as soon as possible if they wish to cancel an order.
Cancellation may be possible before an order has been dispatched or before customized/special-order production has started.
Once an order has been dispatched, assembled, customized, or specially prepared, cancellation may no longer be possible or may be subject to applicable costs and terms communicated to the customer.
12. Proof of Purchase
Customers should retain their invoice, receipt, order confirmation, payment record, or other proof of purchase.
For a return or refund request, RK Enterprises Hub may ask for information such as:
Customer name;
Contact number;
Order number;
Purchase date;
Product/model;
Description of the issue;
Photographs or video evidence;
Proof of purchase.
13. How to Submit a Return or Complaint
To request assistance, contact RK Enterprises Hub through the contact details below.
Email: info@rkenterpriseshub.com
Phone / WhatsApp: +92 345 3593470
Please include your order information and a clear description of the issue. Photographs or video evidence may be requested to help our team assess the complaint.
Showroom:
Shop #G23, Panama Centre,
Sir Shah Suleman Road, Opp. Essa Nagri,
Hassan Square, Gulshan-e-Iqbal, Karachi, Pakistan.
14. Fair and Transparent Consumer Terms
RK Enterprises Hub aims to provide clear product descriptions, prices, order information, and after-sales assistance.
Nothing in this policy is intended to exclude or restrict a consumer right, remedy, warranty, or legal protection that cannot lawfully be excluded under applicable Pakistani or Sindh law.
Where a conflict exists between this policy and a mandatory legal requirement, the applicable legal requirement will prevail.
15. Policy Changes
RK Enterprises Hub may update this Return & Refund Policy when its business procedures, products, services, or applicable legal requirements change.
The version applicable to an order will generally be the version disclosed to the customer before the transaction is completed, subject to applicable law.
16. Contact Information
RK Enterprises Hub
Furniture & Seating Solutions
Karachi, Pakistan
Email: info@rkenterpriseshub.com
Phone / WhatsApp: +92 345 3593470
Website: rkenterpriseshub.com